Beacon has always adhered to the service tenet of "focusing on creating professionalism and creating value for customers", with the concept of "collaboration, integrity, and gratitude", and the mission of "maintaining the company's market image and providing customers with high-quality services". Equipment manufacturers, terminal hospitals and users of special display equipment provide high-quality products and high-quality services.

Beacon has a professional after-sales service center, which is responsible for the installation and debugging of the hardware and operating system of Beacon products, and is responsible for the after-sales technology of all Beacon products. Support maintenance and warranty services.

After the company receives quality feedback from customers, it will respond within 1 working day and reply within 3 working days. If it cannot be solved in time, a treatment plan or plan shall be provided. The technical support request of the corresponding customer within one working day, and the corresponding technical support service within five working days.